Privacy Policy
Last updated: July 15, 2026
Bllu ("Bllu", "we", "us") operates a business-to-business marketplace connecting contractors with suppliers of on-demand hired equipment in British Columbia, Canada. This policy explains what we collect, why we collect it, and the choices you have. We handle personal information in accordance with Canada's PIPEDA and BC's Personal Information Protection Act.
Information we collect
- Account data: email address and name you provide at sign-up.
- Role & company data: whether you are an Operator, Contractor, or Driver, and the company you are associated with.
- Location data: for Contractors, with your permission we use your device location to centre the job-site map pin (the coordinates may be sent to a geocoding service to suggest an address); only the site you confirm is stored with the job. For Drivers on an active job, real-time device location is used to dispatch the nearest unit, show its live position to the requesting contractor, and confirm arrival and completion at the jobsite — collected only while the app is in use on an active job.
- Photos: proof-of-completion photos a Driver captures at the end of a job, and any photos attached to load tickets or safety reports. These document the work — they are attached to the job record and shared with the parties to that job.
- Messages: in-app messages between the parties on a job. Bllu's masking systems automatically redact contact details (phone numbers, emails) from messages to protect both sides of the marketplace.
- Job & transaction data: requests, dispatch and trip records, load and disposal tickets, ratings, safety and incident reports, and billing/payout records.
- Compliance data: for Operators and Drivers — insurance, vehicle-inspection, and licence attestations required to be eligible for dispatch.
- Device & log data: standard technical data (app version, device platform, error logs) used to operate, secure, and improve the service.
- Notifications: if you enable push notifications, we store a device token to deliver job and account updates. You can disable notifications in your device settings at any time.
We do not sell your personal information. We do not use third-party advertising, and we do not track you across other apps or websites.
How we use it
- To provide the service: matching requests to available units, live tracking, pricing, payments, payouts, receipts, and statements.
- To keep the marketplace trustworthy: verification of operators and drivers, ratings, fraud and abuse prevention, and safety programs (including working-alone check-ins for drivers).
- To meet legal obligations: tax records, builders-lien holdback records, and safety documentation.
- To support you and improve reliability.
Supplier anonymity
Contractors are not shown the identity of the supplier company fulfilling a job. We share only what's needed to complete and track the job — for example, the assigned unit's live position, ETA, and the driver's name, photo, and rating.
Sharing
- Parties to your job: the information needed to complete the work (site location, job details, completion documentation) is shared between the contractor, operator, and driver on that job.
- Service providers that process data on our behalf (cloud hosting, payment processing) under contract.
- Legal & safety disclosures when required by law or to protect rights and safety.
Data retention & security
We retain personal data for as long as your account is active or as needed to provide the service and meet legal and financial obligations (for example, tax and lien records have statutory retention periods). Location trails are retained only briefly for dispatch integrity, then deleted. We use encryption in transit and strict access controls; no method is 100% secure.
Your rights & choices
- Account deletion: permanently delete your account and personal data in-app from Account → Delete account, or by contacting us.
- Location: you can disable location permission in your device settings; Drivers must enable it to take active jobs.
- Notifications: disable push notifications anytime in device settings.
- Access & correction: contact us to access or correct your information.
Our website
blluapp.com loads its typefaces from Google Fonts, which means your browser requests font files from Google's servers when a page loads. Our website sets no cookies and runs no analytics or advertising trackers.
Children
Bllu is a business service and is not directed to children under 16.
Contact
Privacy questions: privacy@blluapp.com
General support: support@blluapp.com
Changes
We will post any changes on this page and update the date above.