Support

📬 Contact us

Email support@blluapp.com — we respond within one business day. Include the email on your Bllu account and, if it's about a specific job, the job number from your receipt or activity feed.

How do I delete my account?

In the app: Account → Delete account. This permanently deletes your account and personal data, subject to records we're legally required to keep (like tax records). You can also email us and we'll do it for you.

I have a problem with a completed job.

Open the job in the app and use Report an issue — this opens a dispute that our team reviews, with payouts held while it's open. You can also email support with the job number.

How does pricing work?

The price is computed from distance, duration, and current demand, shown before you book, and locked at booking. Your receipt itemizes everything, including any fuel surcharge and GST.

I'm an operator — how do payouts work?

You set a floor price for your fleet; Bllu guarantees your payout on every completed load. Weekly statements show paid vs. clearing, with builders-lien holdbacks tracked automatically until release.

Location, notifications & permissions

Drivers share location only while on an active job — it powers dispatch, live tracking, and arrival confirmation. Contractors can optionally use their location to centre the job-site pin. You can manage location and notification permissions anytime in your device settings.